Service Innovation Management

Service Innovation Management

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Such an importance raises the question of how this peculiar segment distinguishes itself from the whole restaurant ... As a consequence, the a€œstar systema€, a key element of the Red Guide rating system, potentially signals the institution asanbsp;...


Title:Service Innovation Management
Author: Allard C. R. van Riel
Publisher:Emerald Group Publishing - 2005
ISBN-13:

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