Service America!

Service America!

4.11 - 1251 ratings - Source



Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivityStresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity


Title:Service America!
Author: Karl Albrecht, Ron Zemke
Publisher:Grand Central Pub - 1990
ISBN-13:

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