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Beispiele und Tipps fA¼r die erfolgreiche Prozessoptimierung ; [ITIL Version 3.0: service strategy, service design, service ... DurchfA¼hrung des Projekts Service- Level-Management: AbschActzung der mApglichen Service Level zur Verhandlung mitanbsp;...

Author: Ullrike Buhl
Publisher:mitp Verlags GmbH & Co. KG - 2008

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